Shipping & Returns

Shipping

We offer free 2-Day Shipping on all orders in the United States. Most of our rings will ship the same or next business day after you order, even if you add engraving. When your order ships, you will receive a tracking number via email.

Please note that custom made rings, such as 14k gold rings or some dinosaur bone inlay rings are made to order. They will ship with free 2-day shipping after the creation period. The lead time is noted on each product page. If no creation time is listed then the ring is ready to ship when you order.

We can ship to physical addresses in the United States and Canada. In the United States, 2-day shipping is free. If you need your order faster, you may choose upgraded FedEx overnight delivery for United States orders. All international orders are shipped via FedEx International Express mail. Although this is typically a quick shipping service, we are not responsible for delays during customs or delivery delays. Please note that customs fees or other taxes are the responsibility of the customer.

Returns & Refunds

You may return new, unworn rings within 30 days of delivery for a full refund, less our actual shipping and handling fees for the original purchase (typically less than $10 on USA orders). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond within 1 business day with instructions for how to return items from your order. You must receive return authorization prior to returning any items. 14k gold rings ($1300 and up) returned with any signs of wear are subject to a 20% refurbishing fee.

Refunds.  Refunds are generally received within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).

Custom rings are non-refundable, and any custom work fees will apply in case of a size exchange or warranty replacement ring. Custom rings do not include standard rings with engraving. Typically custom rings are made-to-order sizes or specially designed rings.

Exchanges

Size Exchanges.  Our rings are covered by a lifetime size exchange warranty. Our rings cannot be resized like traditional rings; if your finger size ever changes, we will replace your ring with a new ring. If you are ever in need of a size change please Contact Us with your order number. Please note that any engraving will need to be redone at the customer's expense. Shipping fees for replacement rings are your responsibility. 

Style Exchanges.  Rings may be exchanged for another style within 30 days of delivery. If you need to exchange an item, please Contact Us with your order number and details about the product you would like to exchange. We will respond quickly with instructions. You must receive return authorization prior to returning any items.

14k Gold Ring Exchange Details.  For our custom made 14k gold rings ($1300 and up), there is a 25-35% size exchange fee for each replacement. We highly recommend ordering a trial ring to check the ring size before the ring is created; contact us for details. Replacement rings are made to order; as such, there is a waiting period between returning your ring and receiving the new one. Typically these rings are ready to ship in 3-8 weeks, although occasionally it may take longer. 

Warranty

Manufacturer's Defects.  All of our rings are made to the highest standards using quality materials and expert craftsmanship. If your ring cracks or breaks from accidental damage, it will also be replaced under our warranty terms. To request warranty work, simply Contact Us. If your ring style is no longer being manufactured, a similar style may be substituted. The warranty strictly covers the ring, not the inlay. Inlay damage is considered normal wear and tear. Please be aware that some inlays are exposed and could be more prone to damage. There is a fee to replace any lost or damaged stones. Please note that the warranty does not cover normal wear, including scratches, as rings are scratch resistant, not scratch-proof. 

General Warranty Details.  Our rings are crafted from materials that cannot be resized or repaired. Rings sent for warranty work or size exchanges will almost always be completely replaced. Any engraving or custom work will have to be redone, at the customer's expense. Warranty does not cover normal wear, including scratches, as rings are scratch resistant, not scratch proof. The warranty does not cover the cost of any new engraving, which will have to be redone on the new ring. We are not responsible for any sentimental value of the original jewelry. Shipping fees for replacement rings are your responsibility. Please note that there is a $45 warranty fee for gold rings after 45 days. Any third party alterations to our rings, except for engraving, will void the warranty. 

14k Gold Ring Warranty Details.  For our custom made 14k gold rings ($1300 and up), there is a 25-35% warranty fee for each replacement. Replacement rings are made to order; as such, there is a waiting period between returning your ring and receiving the new one. Typically these rings are ready to ship in 3-8 weeks, although occasionally it may take longer.