Shipping & Returns

Shipping

We offer free 2-Day Shipping on all orders in the United States. Please note that custom made rings, such as 14k gold rings or some dinosaur bone inlay rings are made to order. They will ship with free 2-day shipping after the creation period.

Most of our rings will ship the same or next business day after you order, even if you add engraving. Please note that some of our gold rings and dinosaur bone rings take 3-8 weeks to create, so please plan ahead. The lead time is noted on each product page. If no creation time is listed then the ring is ready to ship when you order.

When your order ships, you will receive a tracking number via email. Please note that it may take up to 24 hours for tracking information to appear after the carrier picks up the shipment.

We can ship to physical addresses in the United States and Canada. In the United States, 2-day shipping is free. If you need your order faster, you may choose upgraded overnight delivery for United States orders via FedEx. All international orders are shipped via FedEx International Express mail. Although this is typically a quick shipping service, we are not responsible for delays during customs or delivery delays. Please note that customs fees or other taxes are the responsibility of the customer.

Returns & Refunds

You may return new, unworn rings within 30 days of delivery for a full refund, less our actual shipping and handling fees for the original purchase (typically less than $10 on USA orders). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Please note that you must receive return authorization prior to returning any items.

Please note that custom rings are non-refundable, and any custom work fees will apply in case of a size exchange or warranty replacement ring.

Refunds.  Refunds are generally received within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).

Exchanges

Rings may be exchanged for another style within 30 days of delivery. If you need to exchange an item, please Contact Us with your order number and details about the product you would like to exchange. We will respond quickly with instructions. Please note that you must receive return authorization prior to returning any items.

Warranty

Manufacturer's Defects.  All of our rings are made to the highest standards using quality materials and expert craftsmanship. If your ring cracks or breaks from accidental damage, it will also be replaced under our warranty terms. To request warranty work, simply Contact Us. If your ring style is no longer being manufactured, a similar style may be substituted. The warranty strictly covers the ring, not the inlay. Inlay damage is considered normal wear and tear. Please be aware that some inlays are exposed and could be more prone to damage. There is a fee to replace any lost or damaged stones. Please note that the warranty does not cover normal wear, including scratches, as rings are scratch resistant, not scratch-proof. 

Size Exchanges.  Our rings are covered by a lifetime size change warranty. Our rings cannot be resized like traditional rings; if your finger size ever changes, we will replace your ring with a new ring. If you are ever in need of a size change please Contact Us with your order number. We will respond quickly with instructions. Please note that any engraving will need to be redone at the customer's expense.

General Warranty Details.  Our rings are crafted from materials that cannot be resized or repaired. Rings sent for warranty work or size exchanges will almost always be completely replaced. Any engraving or custom work will have to be redone, at the customer's expense. Warranty does not cover normal wear, including scratches, as rings are scratch resistant, not scratch proof. The warranty does not cover the cost of any new engraving, which will have to be redone on the new ring. We are not responsible for any sentimental value of the original jewelry. Shipping fees for replacement rings are your responsibility. Please note that there is a $45 warranty fee for gold rings after 45 days. Any third party alterations to our rings, except for engraving, will void the warranty. 

14k Gold Ring Warranty Details.  For our custom made 14k gold rings, there is a 20% warranty and size exchange fee for gold rings after 45 days. Replacement rings are made to order; as such, there is a waiting period between returning your ring and receiving the new one. Typically these rings are ready to ship in 3-8 weeks, although occasionally it may take longer.