14k gold rings in the Thorsten Precious jewelry line are covered by a manufacturer's lifetime warranty.
- The warranty covers size exchanges and manufacturer’s defects.
- A warranty/size exchange fee equal to 20-30% of the MSRP applies for all replacement rings.
- Rings sent for size or warranty exchanges will typically be completely replaced with a new ring, which will take 4-12 weeks to create.
- Third party alterations will void the warranty.
- Rings can only be replaced with the same ring style and width.
- A similar style may be substituted in case of the ring style being discontinued.
- The warranty only applies to original purchaser only and is not transferable.
- The MSRP (and corresponding replacement fee) may change without notice.
- These warranty details may change without notice.
The following are NOT covered by the warranty:
- Wear and tear (including scratches)
- Inlays (damage to inlays is considered normal wear and tear)
- Lost or damaged stones
- Loss or theft
- Sentimental value
- Engraving fees (a fee applies for engraving on replacement rings)
- Shipping fees (typically $9.99 for USA orders or $29.99 USD for international shipping)
- Any and all taxes/duties/customs fees/etc.